Do I need to create an account to receive support?

Created by Jeffrey Gignac, Modified on Thu, 29 Aug 2019 at 12:20 PM by Jeffrey Gignac

You are not required to create an account with this support portal to receive support.  

When you create a support ticket, you are required to enter your email address. You'll be notified once an agent responds to your ticket via email. You'll also be given a link to click contained in your email that will automatically bring you to your ticket.

Some support features such as "Checking Ticket Status" does require you to create an account but it is not required because you'll receive "Ticket Status Notification" via email when an agent responds.

Follow these easy steps to submit a support ticket.

1: Click on the "+"  where it says "New Support Ticket"

2: Fill out the form and click "Submit"

You will receive a notification via email with a link to check the status of your ticket.

You will be notified by email once a support agent has responded to your request.

Ticket will typically be answered in 24 hours or less.

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